Contact us

Travelsafe Contact Details

1st Floor, Block B, North Park, Black River Park

2 Fir Street, Observatory, Cape Town,

Western Cape, 7925, South Africa


Phone: +27 87 550 7858

Operating hours:

Monday - Thursday 8:00am - 5:00pm,

Friday 8:00am - 4:00 pm

We are closed on Weekends & Public Holidays

Should you have any queries regarding your Travel Insurance or Car Hire Excess,

kindly email us and we will get back to you.


Emergency Assistant Contact Details


Phone: +27 11 991 8610

Operating hours:

All Travelsafe Insurance policyholders have access to our 24 hour emergency assistance provided by Europ Assistance S.A whilst on their trip.

The team work around the clock assisting our customers when they are in need of help. The majority of calls we take are from policyholders requiring medical treatment, payment of hospital bills and assistance when passports and travel documents are lost.