What must I do in the event of a claim?

Travel Insurance

Europ Assistance South Africa is our claims assistance partner and manages claims on our behalf. If you have a medical emergency while you are on your journey, call Europ Assistance on

+27 11 991 8419 immediately and they will assist you.

Non-medical or non-emergency claims can be submitted upon your return back to South Africa. Contact Europ Assistance on +21 11 991 8419 or e-mail them at assist@europassistance.co.za .  A claim form will be sent to you, which must be completed and submitted back to this email address along with all supporting documents.

A claim must be submitted to us within 60 days of your return back to South Africa.


Social Liability Insurance

To submit a claim, please download the claim form here.

Kindly contact us via email at support@surestart.co.za. Once we have received all the required information we will forward your claim to Stalker Hutchison Admiral (Pty) Ltd (FSP 2167) who will handle the claim  and provide you with feedback regarding your claim.

Alternatively you may give us a call on +27 87 550 7858 to initiate this process. 


Medical Shortfall Insurance

Claims should be submitted in writing (i.e. complete the claim form as soon as possible) by no later than six months from the admission date into hospital. All documents are to be submitted within 365 days from the date of the procedure being carried out by a hospital/ medical practitioner. 

Claim forms are obtainable from Travelsafe. Kindly contact us via telephone or email and we will assist you in facilitating the claim. All claim assesments will be performed by the underwriter.

Email: info@travelsafe.co.za

Tel: +27 87 550 7858

We will provide you with the claim form, this will be completed by you and submitted with the relevant supporting documentation.