What must I do in the event of a claim?
Europ Assistance South Africa is our claims assistance partner and manages claims on our behalf. If you have a medical emergency while you are on your journey, call Europ Assistance on
+27 11 991 8419 immediately and they will assist you.
Non-medical or non-emergency claims can be submitted upon your return back to South Africa. Contact Europ Assistance on +21 11 991 8419 or e-mail them at firstname.lastname@example.org . A claim form will be sent to you, which must be completed and submitted back to this email address along with all supporting documents.
A claim must be submitted to us within 60 days of your return back to South Africa.