What must I do in the event of a claim?

Europ Assistance South Africa is our claims assistance partner and manages claims on our behalf. If you have a medical emergency while you are on your journey, call Europ Assistance on

+27 11 991 8419 immediately and they will assist you.

Non-medical or non-emergency claims can be submitted upon your return back to South Africa. Contact Europ Assistance on +21 11 991 8419 or e-mail them at assist@europassistance.co.za .  A claim form will be sent to you, which must be completed and submitted back to this email address along with all supporting documents.

A claim must be submitted to us within 60 days of your return back to South Africa.